Print Station Refund Policy Guide
If you experience print quality or equipment issues while using Print Station, your eligibility for a refund will be determined based on the criteria below. Refunds are processed after verifying the issue and supporting documentation.
1. Reasons eligible for refund (counter deduction)
Paper jam
Deterioration of marketability due to paper folding or tearing
Print failure due to other equipment malfunctions
Toner smudging, color reproduction abnormalities
Poor image quality such as streaks, stains, or contamination
※ However, color differences between the monitor screen and the actual printout are not eligible for a refund.
2. Refund (Counter Deduction) Application Procedure
※ Please submit the following documents for refund processing.
Confirmation of quantity of misprints
Sample of misprint (photo or physical item)
Print history or payment history for the relevant print job
3. Processing Criteria
Deduct from the current or next month's billing counter count
Perform equipment inspection and troubleshoot the cause of the failure
For inquiries, please contact our customer center at 070-8802-7680 or search for "Medi & Pay" on KakaoTalk Channel and provide us with your details for faster assistance.